Account & data control
Delete your SpendWise account or expense data.
Request deletion without reinstalling the app. Requests are handled by Jhake Ryan Aragon through SpendWise Support.
Delete expense data without deleting your account
You can delete selected SpendWise expense records and keep your account active. Save any records you need before confirming deletion.
Delete records in the app
- Sign in to SpendWise and open History.
- Find the expense you want to remove and open its actions menu (three dots).
- Choose Delete and confirm. Repeat for other expenses you want to remove.
- Keep the app connected to the internet so the deletion can sync. Refresh History and check that the selected records are no longer listed.
A pending or offline change is not confirmation that a cloud record has been deleted. Other devices may show cached records until they reconnect and refresh.
Request expense deletion by email
You can also request deletion without reinstalling the app:
- Email spendwise.support.ph@gmail.com, preferably from your registered email address.
- Use the subject SpendWise expense data deletion request. Include your registered email and identify the expense records by date, amount and description. Explicitly say Keep my account active.
- Support will verify account ownership and confirm which records you want deleted before proceeding. If you cannot access your registered email, contact Support about an alternative verification method.
This button opens a draft; it does not send a request. If it does not work, use your usual email service and copy the instructions above. Never send your password or sign-in codes.
What is deleted, what remains, and timing
Only the selected expense records are removed from the active cloud database. Your sign-in account, profile, other expense records, added-money entries, community messages and challenge memberships remain. Totals derived from the deleted expenses may change. This request does not close or lock your account.
In-app cloud deletion takes effect when the deletion successfully syncs. For verified email requests, Support completes deletion within 7 days after verifying account ownership and confirms completion by email.
Deleting a cloud expense does not guarantee removal of receipt files on your devices, gallery originals, exported files, screenshots or copies held on offline devices. Remove unwanted local copies separately.
Support request and verification emails are retained for 30 days after completion, then permanently deleted from the support mailbox, including Sent and Trash. Copies in your own mailbox are not removed. Google/Firebase operational logs and AI-provider records are outside this expense-deletion operation; see our privacy information. Expense deletion does not delete AI Coach conversations.
Delete your entire SpendWise account
Send your request
- Email spendwise.support.ph@gmail.com, preferably from the email address registered to your SpendWise account.
- Use the subject SpendWise account deletion request. Include your registered email address and say that you want your account and associated data deleted.
- We will send a confirmation email to the address registered to your account to verify ownership. Reply to that confirmation before we proceed. If you cannot access the registered email, contact us to discuss an alternative verification method.
This button opens your email app; it does not submit a request automatically. If it opens an account-setup screen, or no email draft appears, you do not need to set up a new email app. Open Gmail or your usual email service in your browser, compose a new message, and copy the address, subject and instructions above. Check the recipient and message before sending.
Never send your password, sign-in codes, private keys or financial account numbers.
When will it be completed?
We complete deletion within 7 days after verifying account ownership and confirm completion by email. Deletion is processed manually. Sending an email alone does not immediately delete or lock your account.
What will be deleted?
- Your SpendWise sign-in account, including its email address and profile information.
- Your cloud expense records, added-money entries, community messages, challenge memberships and leaderboard entries.
Deletion is permanent. Save any records you need before confirming. Copies that other people have saved or screenshots of shared messages are outside our control.
Receipts and other data on your devices
Receipts and monthly budget settings are stored locally. The app clears account-specific local records during its deletion flow. A connected app session can also detect completed cloud deletion and clear those records, including after an email request. This does not guarantee removal from offline devices, Firebase’s shared offline cache, gallery originals or exported files.
For full local removal, sign out and clear SpendWise storage in Android Settings → Apps → SpendWise → Storage → Clear storage/data. This removes all accounts’ local SpendWise data on that device, including local-only receipts and settings. Back up needed files and sync pending records for other accounts first. Remove gallery originals or exported files separately if desired, and repeat on other devices.
What remains temporarily?
A minimal completion record containing the account identifier, request status and dates is retained for 30 days after completion to keep previously signed-in sessions blocked. It is then removed through administrator maintenance. It does not contain your expense details or password.
Support and deletion-request email conversations, including ownership-confirmation replies, are permanently deleted from the support mailbox 30 days after the case is completed. This includes copies in Sent and Trash, but does not remove copies in your own mailbox. Google/Firebase operational logs and any AI-provider records are not removed by the account cleanup tool; see the AI and provider information.
Prefer to use the app?
Open Manage Profile → Request account deletion while connected to the internet. Re-enter your password and follow the confirmation steps. You may also use the email route above.